free shipping and free returns on orders over $150

Shopping with us

 

Contact Us:
Please read below for answers to frequently asked questions. 

Any other issues or questions, please email info@cri-de-coeur.com.

Shipping & Delivery:

Most orders are shipped within 48 hours and arrive within 5 business days - but please allow up to three business days for your order to ship. You will receive a confirmation email with tracking info upon shipment.

Free standard UPS Ground shipping within the US for all orders over $150.
For US orders under $150 and for International orders, shipping charges will be automatically added at checkout.

Tax:
If you are placing an order shipping outside of New York state, there is no sales tax on your purchase.  All NY state orders will have sales tax added automatically during checkout.

Payment Options:
We accept Mastercard, Visa, American Express and Discover, as well as payments by any major credit card through Paypal.  *International customers, outside of North America - you may get an error message when attempting to check out with your credit card, please use Paypal instead.

Returns/Exchanges:
During the final sale, ALL sales are final.  No returns or exchanges except in the case of defect.

Sizing:
We’ve done our best to indicate sizing comments when a style might not fit true-to-size. If you have any questions about what size would be best, feel free to email info@cri-de-coeur.com.

Packaging:
In our efforts to be as eco-friendly as we can, many times we re-use shipping boxes for sending your order.  So if you're expecting a fancy custom box and tissue paper, don't be disappointed - the good stuff is on the inside ;)

International Orders:
We use International Priority Mail for all orders shipping outside of the US.  Shipping costs will be applied during checkout.  Please note you may be charged duties and/or taxes by your local postal service and/or government for your order.  Any duties/taxes charged are the sole responsibility of the recipient.  We have no way of knowing what the duties and/or taxes will be for each specific country.  Delivery timeframe is approximately 6-15 business days in transit.